This is the act of not telling anyone, other than those who should or need to know, what an individual have said or the problem that they have. Also, it applies to not showing or revealing the content of a document to an individual where they are not entitled.

The need for confidentiality can arise in a number of ways:

• As a contractual duty though a service agreement, employment contract or client agreement.
• As an ethical duty informed by a code of ethics or a code of conduct.
• As a statutory duty governed by professional regulation or a particular legislative scheme.

COURSE CONTENT

* What is Confidentiality?
* Care Values
* Aims of Communication at Work
* Information gathering & sharing
* Data Protection Act (1998)
* Freedom of Information Act (2005)
* Confidentiality Policies
* Methods of Communication
* Importance of Confidentiality
* Possible Consequences of Breaking Confidentiality

Attendance Certificates will be issued to delegates upon completion of course.