This course is aimed at the process of people acquiring knowledge in order to be able to identify and handle conflicts sensibly, fairly, and efficiently.

Conflicts generally exist in businesses, there is therefore the need for people to understand conflicts and know how to resolve them.

This course is ideal for Supervisors, Managers and generally people in position of authority.

COURSE CONTENT

* Workplace Violence
* Reactions to Violence
* Factors contributing to confrontation
* Conflict Management
* Risk Assessment Process
* Policy Development
* Conflict Escalation
* Positive Action
* Aggressive Signals
* Active Listening
* Positive Body Language
* Minimising Conflict
* Non – verbal Signals
* Use your skills
* Threats to your Safety
* Stages of Conflict Management & Personal Safety

Attendance Certificate will be awarded to delegate on completion of course