Customer Service is the act of taking care of a customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during and after the Customer’s requirements are met.

There are different kinds of businesses, but each business always have the need to attend to their customers. Providing quality customer services makes the difference for a business. This is where this course becomes very useful for the various businesses especially front desk staff.

COURSE CONTENT

* What is Customer Service?
* Understanding Customer Service
* Building Customer Relationship
* Providing High Quality Customer Service
* Dealing with Difficult Customers / Situations
* Telephone Skills
* Highlighting Skills required for Customer Service

Attendance Certificate will be issued to delegate upon completion of course.